From Six Sigma to Re-Inventing Quality

Duration: 60 Minutes
Instructor: Dev Raheja
Webinar Id: 800044


One Attendee


Understanding Six Sigma variation, the causes of variation, and why it takes about 10 years to implement a six sigma program is the key to understanding there is more to quality than the traditional quality.

This webinar covers elegant techniques and management methods for achieving Zero Defects for adverse events and using innovation to lower the costs. The webinar will also cover how to use the traditional DMAIC tool efficiently with Deming’s theory of profound knowledge and Crosby’s model of “quality is free.”

Why should you attend : Even if a hospital achieves the six sigma quality, there is still a chance of

  • 76 newborn babies in the U.S. will be given to wrong parents each month
  • At least 1000 patients will be getting wrong medications per week
  • 107 incorrect medical procedures would be performed every day
Therefore we need to do much more than six sigma. We need to re-invent quality management using more robust methods..

Areas Covered in the Session:
  • Understanding normal distribution
  • Understanding Six Sigma variation
  • Managing common cause and special cause variations
  • DMAIC concept for quality improvement
  • Replacing uncontrollable processes
  • Limitations in Six Sigma quality
  • Re-defining quality improvement
  • New Quality Strategies
Who Will Benefit:
  • Quality Assurance Staff
  • Patient Safety Officers and Analysts
  • Physicians
  • Pharmacy staff
  • Nursing Staff
  • Hospital Administrators
  • Risk Managers
  • Senior Management

Speaker Profile
Dev Raheja, MS,CSP, A respected and sought out expert on hospital safety, author of Safer Hospital Care: Strategies for Continuous Innovation draws on his 25 years of experience as a risk management and quality assurance consultant to provide hospital stakeholders with a systematic way to learn the science of safe care. He teaches "Quality Improvement Methods in Healthcare" for the BBA program in Healthcare Management at Florida Tech University. He has written over 20 articles on healthcare quality and safety, and is a member of the American College of Healthcare Executives.

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