Overview:

A practical, jargon-free introduction for professionals with little or no technical background.

The session explains what AI and Claude actually are, how Claude uses its training, your conversation and your instructions to produce an answer, and how to recognize and work around its limits. Attendees learn a simple five-part prompting framework (Role, Task, Context, Format, Guardrail), see how it turns vague requests into ready-to-use results, and review ready-to-adapt example prompts for writing, summarizing, planning and explaining. The session closes with responsible-use habits and a 7-day starter plan, so attendees leave with a clear first week of practice rather than just ideas.

Why you should Attend: Your colleagues are already experimenting with AI. The difference is no longer access, it is knowing how to ask well and how to check the answer. Join this session to turn first-time curiosity into confident, practical use before the gap widens.

Areas Covered in the Session:

• What AI and Claude are, in plain language, and how Claude differs from a search engine or a simple chatbot
• How Claude works: trained knowledge, your conversation, and your instructions
• What Claude does well, its honest limits (including inaccurate answers), and practical ways to work around them
• The rhythm of a productive first conversation: ask, review, refine
• The RTCFG prompting framework (Role, Task, Context, Format, Guardrail) with before-and-after examples
• Everyday use cases: writing and drafting, research and summarizing, brainstorming, learning and explaining, planning and organizing
• Ready-to-adapt example prompts and the kind of responses they produce
• How Claude can work with the tools you already use, and how it can produce finished files such as documents, spreadsheets and PDFs
• Privacy and responsible use: what not to paste, staying accountable for output, and checking your organization's AI policy
• Ways to access Claude and what to consider when choosing between free and paid options
• A 7-day starter plan and key takeaways to apply the following week

• Managers, Team Leads and Supervisors
• HR, Learning & Development and Training Professionals
• Administrative and Executive Assistants, Office Managers
• Project Coordinators and Operations Professionals
• Communications, Marketing and Customer Support Professionals
• Business Analysts and Individual Contributors in any function
• Anyone new to AI who wants a confident, practical start